SOUZA, Leonardo Lourenço de; http://lattes.cnpq.br/6149102483156547 (Universidade Federal de ItajubáBrasilIEPG - Instituto de Engenharia de Produção e GestãoPrograma de Pós-Graduação: Mestrado - Engenharia de ProduçãoUNIFEI, 2023-05-03)
The pursuit for excellence in services and the interest in measuring service quality are considered important strategies used by organizations to achieve competitive advantage. In the same context, we have public services ...