A contribuição da certificação NBR ISO 9001:2000 para a gestão do conhecimento do processo de desenvolvimento de produtos (PDP)

Abstract

This research represents the analisys of the knowledge management in the Product Development Process in conformance the ISO 9001:2000. The reason of such scientific contribution is tailed to fact that “the product development process is one of the processes where the necessity of its knowledge management manifests in a most critical way” (Nonaka e Takeuchi, 1992). Thus there were analyzed two propositions the first verifying if ISO 9001:2000 contributes with the transformation of tacit knowledge into explicit identified in the elaboration of documents and records, and, the second one analyzing if the generated knowledge in measurement, analysis and improvement steps impacts on the reduction of the number of internal and external non-conformities in product design. Finally, this research describes in its theoric fundamentation: the knowledge management; the product development process; the NBR ISO 9001:2000 quality management system with emphasis on the PDP. Further it describes the study case, the data collection and analysis, what leads to the conclusions and the identification of research continuation opportunities