Sistema de informação para gestão do desempenho operacional dos sistemas de energia de uma refinaria de petróleo

Abstract

The present work aims to develop an information system for management based on the operational performance. The information system will be defined to deal with the specifities of the energy sector of a petroliferous refinery, its processes and equipment. The system, in proposal, is an instrument that evaluates the energy system operational activities performance. Moreover, the system utilizes performance measures indicators, particularly developed, to arrange failure occurrences according to the FMEA approach (occurrences, severity and detection). This system uses the data base available in the organization, such as the register of abnormalities. This work uses a set of performance measurement indicators, specially developed to the operational processes of the refinery in order to prioritize the occurrences. This work also uses a questionnaire to obtain information from the users, according to the Soft System Analysis Methodology. The research point out the degree of practical applicability of the system in the company. In order to improve, the system capabilities the research provides several sugestions.