Modelagem do processo de compras na modalidade pregão eletrônico no IFMG - Campus Bambuí através da notação BPMN

Abstract

In carrying out its activities aimed at satisfying the public interest, the Public Administration contracts the private sector to acquire property and provide services. For this, the bidding processes are carried out and the Electronic Auction is one of the bidding modalities according to the law. At IFMG-Campus Bambuí, the Electronic Auction is one of the main and most complex forms of hiring used. This process is quite segmented, with different actors, systems, and currently, the Campus does not have formal details regarding the flow of activities, steps and documents, with an integral approach to the process, which becomes vulnerable execution and subject to failures related to non-observance or steps disregarded, dependence on the servers involved, delays and rework. This work aims to carry out the modeling of the Electronic Trading Process performed by the IFMG-Campus Bambuí, through the Business Process Model and Notation (BPMN), to identify all activities, public servants, steps, sectors involved and information systems used. The specific objectives are the creation of a theoretical model with a textual description of the whole process to support the modeling via BPMN; identify errors, delays conflicts and factors that hinder or delay its progress, as well as pointing out possible changes for improvement and even the validation use of Business Process Modeling in public institutions. This is descriptive research, applied nature, whose approach is qualitative, carried out through action research with the division of the Electronic Auction Process into three phases: Initial, Intermediate and Final, which correspond to three Cycles of Action Research. As a result, three models were built in the Bizagi system that, in sequence, portray the entire Electronic Trading Process in its current state (As Is) with all its particularities duly represented by the elements of the BPMN. The critical factors and possible improvements were included in the models created that were approved by the sector responsible for Campus Electronic Auction’ processes. A comparison was also made between the works used as a theoretical basis and the notes made in the research, confirming the application of Management and Business Process Modeling in public institutions, highlighting the use of BPMN for the construction’s models related to others purchasing processes and also in other institution’s sectors.