Proposta de um sistema de medição de desempenho para uma instituição privada de ensino superior

Abstract

for a Private Institution of Higher Education. This work aims to discuss the possible influences of certain indicators in the service of the teaching-learning process, search for a constant improvement in the quality of higher education. The research intends to select in previously validated models the dimensions the establishment of said system within the studied area. The methodology used was research in action. The researcher carried out a bibliographical research on SPM, knowledge management and the provision of educational services. In conjunction with professionals from the institution, he established indicators that can directly influence the service of the teaching-learning process. It was proposed the used of the proposed indicator management, to guarantee excellence in the provision of services to the students. These indicators were proposed considering their adequacy related to the market requirements and the specific legislation of the relevant segment of the institution