ISO 9001:2000 e elementos do TQM em empresas de manufatura

Abstract

The source of this research is the revision of ISO 9000 norms groups that occurred in December of 2000 and brought some similar issues related to the Total Quality Management (TQM) philosophy. The proposition to this work is to consider the implementation of an ISO 9001:2000 management system like a formal system to adopt TQM principles. Under this proposition the aim of this work is to verify the presence of TQM elements in organizations whit different levels of ISO 9001:2000 certifications. A secondary aim of this research is firstly verify the relationships between level of TQM elements adoptions and period of ISO 9001:2000 system certification, secondly to develop and test a new construct to take in consideration the Brazilian organizations features. The results obtained with the above instrument application followed by a semistructured interview at the top management, medium management and workmanship level, have shown the presence of the TQM elements (in several degrees) in those organizations that adopted the ISO 9001:2000 system. The difference strengths on TQM elements adoption in those organizations could be mainly related to some factors: the industrial sector, customer requirement, level of ISO 9001:2000 system implementation, presence of others quality systems, culture and size of the organization. Nevertheless the findings of this work cannot offer enough evidence to establish the nature and correlations between these factors, it shows that could be established some facilities that could not only help the transitions to the ISO 9001:2000 but also improve the adoption of TQM elements in the organization under investigation. The instrument application proved its efficacy like a measurement and diagnosis tool and reveals the need to little adaptations in some Project Product item to generalize the use of the construct instrument by organizations without the task to product development.