Metodologia para diagnóstico de problemas e fatores causadores sob o enfoque da informação – Matriz PCI

Abstract

The information, essential resource in the organizations, comes consolidating its importance in the global economy and markets. It acts as indispensable factor in the aggregation of value to the product, being present throughout its productive and enterprise processes (Nascimento, 1999). The available, current and trustworthy information, becomes a resource that must deserve increasing attention, therefore is the base on which all the company must be structuralized. Thus, its diagnosis is of extreme importance, since it constitutes essential stage to recognize if organization processes are operating efficiently and if the problem solving process is copying to eliminate inefficiency. In this context, the aim of this work is to develop a methodology for the information management in the problem solving process. This technique named Matriz PCI, connects the problem with its causes and the information needed to aid the solution process. In that aspect, Matriz PCI, unlikely the other techniques of lifting and solving problem, establishes that the solution is the result of the identification process of information. This work was developed from machining data of a weaponry plant. Finally, regarding the research objectives, the conclusions are presented, as well as recommendations for future developments.