Análise e adaptação de um modelo visando a implantação do sistema de gestão da qualidade baseado na NBR ISO 9001:2000 na divisão de ensino da AMAN

Abstract

Nowadays more and more organizations have to rationalize the utilization of their financial, human and material resources. In order to be more efficient and obtain a good economic performance, public and private organizations must to adopt management systems of quality and productivity. These systems should provide a continuous improvement of quality and increased satisfaction of clients, employees and also the society. The aim of this work is to analyze and to adapt for Academia Militar das Agulhas Negras' Educational Division a management system of quality based on NBR ISO 9001:2000 one of the most used systems in companies and civil organizations and that is internationally recognized as an efficient one. Therefore, bibliographical researches, documental researches and structured interviews were accomplished as data collection as well as researcher's comment in a military organization of the Army and in a Technical School, both already certified, with the intention of obtaining knowledge and experience as base of a proposal which can be implemented into Academia Militar das Agulhas Negras' Educational Division.