Aplicação integrada das técnicas de modelagem BPMN e DMN em um processo administrativo de uma instituição federal de ensino superior

Abstract

The Business Process Management (BPM) principles and practices that guide organizations in managing their processes can also be used in administrative processes. The management of processes has as a fundamental part the explanation of the same, allowing a knowledge of its essential elements. This explanation can be performed using modeling tools. The Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) modeling techniques, applied in an integrated manner, allow decision-aware business processes to be designed, separating process logic from decision logic. The objective of this work was the construction of process and decision models, from the integrated application of BPMN and DMN modeling techniques in an administrative process of a Federal Institution of Higher Education (IFES). A Literature Review was presented in order to portray the state of the art of the subject in question. The method used in this research was modeling, applying the problemsolving diagram through the construction of models, with the adoption of the shortcut called Loop I - II - III - I. The research cycle was carried out three times in a way sequenced, the first cycle being for process modeling and the others for decision modeling at the requirement and logic level. The integrated use of the techniques resulted in independent and complementary process and decision models, which allow the elaboration of flexible documents, which are easy to maintain and which provide knowledge management aimed at the interested party and their area of expertise. The models portray the process and decisions as they are, enabling the analysis of improvements, standardization of procedures, employee training, knowledge management and auditing in the development of activities. This research contributes to the literature, since only 04 studies were identified referring to the integrated use of modeling techniques in administrative processes, and none of them dealt specifically with the referred processes belonging to an IFES. The research collaborated in a practical way by building models that allowed the analysis and projection of improvements to the process and decisions, even enabling the construction of a model of the future state (to be). It also collaborated, proposing a roadmap for the integrated application of BPMN and DMN modeling techniques, so that it can be replicated in other administrative processes in an IFES. And, finally, it collaborated by specifying its limitations and proposing recommendations for future work.