BARBOSA, Maria Alice; http://lattes.cnpq.br/8729562359482554 (Universidade Federal de ItajubáBrasilIEPG - Instituto de Engenharia de Produção e GestãoPrograma de Pós-Graduação: Mestrado Profissional - AdministraçãoUNIFEI, 2021-12-17)
The Business Process Management (BPM) principles and practices that guide organizations in
managing their processes can also be used in administrative processes. The management of
processes has as a fundamental part the ...