Resumo:
The Business Process Management (BPM) principles and practices that guide organizations in
managing their processes can also be used in administrative processes. The management of
processes has as a fundamental part the explanation of the same, allowing a knowledge of its
essential elements. This explanation can be performed using modeling tools. The Business
Process Model and Notation (BPMN) and Decision Model and Notation (DMN) modeling
techniques, applied in an integrated manner, allow decision-aware business processes to be
designed, separating process logic from decision logic. The objective of this work was the
construction of process and decision models, from the integrated application of BPMN and
DMN modeling techniques in an administrative process of a Federal Institution of Higher
Education (IFES). A Literature Review was presented in order to portray the state of the art of
the subject in question. The method used in this research was modeling, applying the problemsolving diagram through the construction of models, with the adoption of the shortcut called
Loop I - II - III - I. The research cycle was carried out three times in a way sequenced, the first
cycle being for process modeling and the others for decision modeling at the requirement and
logic level. The integrated use of the techniques resulted in independent and complementary
process and decision models, which allow the elaboration of flexible documents, which are
easy to maintain and which provide knowledge management aimed at the interested party and
their area of expertise. The models portray the process and decisions as they are, enabling the
analysis of improvements, standardization of procedures, employee training, knowledge
management and auditing in the development of activities. This research contributes to the
literature, since only 04 studies were identified referring to the integrated use of modeling
techniques in administrative processes, and none of them dealt specifically with the referred
processes belonging to an IFES. The research collaborated in a practical way by building
models that allowed the analysis and projection of improvements to the process and decisions,
even enabling the construction of a model of the future state (to be). It also collaborated,
proposing a roadmap for the integrated application of BPMN and DMN modeling techniques,
so that it can be replicated in other administrative processes in an IFES. And, finally, it
collaborated by specifying its limitations and proposing recommendations for future work.
