The objective of this work was to implement Lean Thinking associated with BPMN to improve the efficiency of the purchasing process of a Federal Institute. As a result, an increase in efficiency and effectiveness in ...

This present study talks about the quality service in the supermarket sector, giving focus on the independent grocers alliance. Therefore, it aimed at analyzing the relation between the consumer satisfaction and the ...

Process Management is an important tool to increase the efficiency of organizations. Process modeling is one of the most crucial aspects of this approach, through which processes can be graphically represented (diagrammatic ...

Discrete Event Simulation (DES) stands as one of the primary and most significant simulation techniques to assist decision-making in various areas of Industrial Engineering. Industrial enterprises of various sizes can ...