A ouvidoria pública universitária e o desenvolvimento institucional: análise de quatro instituições

Abstract

The Ombudsman Institute originated in Sweden, in 1806. In Brazil, the opening of communication between society and the State, begins through the process of redemocratization of the country in the 1980s. In this sense, the first Public ombudsmen. Initially, in the city hall of Curitiba, in 1986, and, in 1992, in the Federal University of Espirito Santo. The validity of the 1988 Federal Constitution, law no. 12.527 of 2011, Law of Access to Information (LAI) and of Law No. 13.460 of 2017, Public Service User Code, regulates the participation, protection and defense of the rights of users of public services. They are important milestones for the Public Ombudsman, strengthening participatory democracy. This paper aims to investigate four public university ombudsmen, in the light of current legislation. It is a powerful tool for social control, accountability and transparency, giving the citizen a voice in making decisions with institutions. To this end, the study addresses two State universities, UNICAMP and UEL, and two Federal universities, UFES and UnB. For production and data collection, technical visits, documentary analyzes, evaluation of management reports and internal regulations of each Ombudsman were carried out, application of two semi-structured questionnaires and survey of projects. The analysis was developed from the extracted results and the information worked on. It was concluded that the university Ombudsmen surveyed are committed to democracy, are aware of the role of the Ombudsman in the qualified listening of each citizen, the voices of each person are translated into individual or collective solutions, which contribute to a more just, transparent academic community , balanced and enhances institutional development.