Resumo:
Electricity is essential for the daily activities development; therefore, the concessionaires must
provide it with quality to their consumers, following the standards and requirements of the
Regulatory Agency. However, even if this is done, disturbances in the electrical network may
occur, causing damage to consumers' electrical equipment, emphasizing that current equipment
is more sensitive to electrical disturbances. In addition, if the damage happens, the consumer
has the right to request reimbursement, according to the procedure of the regulatory agency and
its concessionaire, in accordance with Module 9 of Procedure for the Distribution of Electricity
in the National Electric System (PRODIST) in the National Electric System and REN 414/2010.
Even after the technological advances in electronic equipment, and the Information Technology
dissemination, Module 9 has not yet undergone any revision, since it came into effect in 2012.
In this context, the study provides an overview of the procedures for reimbursing electrical
damages in Brazil and other countries, in order to present possible suggestions for changes,
certain a better relationship between concessionaires, consumers and the regulatory agency.
Among the results obtained there is a suggestion for the standard report to have minimal
information regarding the damage and the affected equipment, which would help in reducing
fraud, with the insertion of the equipment's supportability curve in its technical manuals.
Another possible change is the reduction of the deadline for requesting reimbursement or the
time of timeliness, which contributed to finding the cause of the problem. The depreciation
criterion application with no value to be reimbursed may even be considered fair for a
distributor, who will pay the value of the product considering the time of use and its natural
wear and tear, but for the consumer it may not be interesting and viable. The installation of
Surge Protection Devices, according to the tests carried out in laboratories, results in good
results, protecting the equipment against burning. It is important to proceed with improvements
so that the requesting reimbursement process for electrical damages results in benefits, both for
consumers who can be reimbursed, in case any damage has occurred in their equipment, as well
as for the distributor in the improved analysis of these damage recovery processes.
