Avaliação do impacto da certificação ISSO 9001:2000 no desempenho organizacional nas empresas do Sul de Minas

Abstract

The literature about the implementation of the ISO 9000 Standard is vast. However the impacts of ISO 9000 Standard in the performance of organizations still were not massively studied in Brazil. In this way was carried out a survey in the registered companies ISO 9001:2000 for evaluating the impacts on improvement of performance, applying as sample the companies of the South of the State of Minas Gerais. It was carried out a literature review about the historical evolution of the quality and the evolution of the ISO 9000 Standards and a view of the quality management in Brazil and the performance of organizations. For analysis of the facts findings was utilized discriminant analysis and correlation analysis. As a main result, 94,03 per cent of the companies certified by the ISO 9001 Standard achieved the improvement on the performance.