Relação entre melhoria contínua e o sistema de avaliação de desempenho – estudo de caso em malharias retilíneas

Abstract

Nowadays the enterprises are continuously trying to adapt themselves to the customers requirements, the norms and regulations to be competitive, as well as keeping attentive to the technological and organizational innovations. Then, the continuous improvement activities that have consecrated themselves as one of the most efficient forms of elevating a enterprise competitiveness, whose performance is related to this enterprise capacity in managing its traditional processes of developing, selling, manufacturing and distributing products, appear. Therefore, this dissertation objective is to evaluate the relation between the continuous improvement stages considered by Bessant et al.(2001) and the standard of measurement performance. In order to this, studies of case have been selected and accomplished in rectilinear knitting industries of Monte Sião. In these studies a relation between the standard of measurement performance and the continuous improvement stages was been identified. The limitation was the relation between the pro-active stages and total capacity, because knitting industries fitted in these levels were not identified. It was verified that the existence time of the enterprises took into cosideration, in spite of bringing experiences, did not demonstrate to be a factor that influences in the evolution of the continuous improvement levels. In case of “Primart” knitting industry , classified as a guided improvement industry, it was identified that its high purchasing power customers, with more than ten years of relationship with the firm, demand differentiated high-quality products. As such, this fact suggests that the evolution of the continuous improvement levels is dependent of the market requirements unfolded in the standard measurement performance, or either, congruentes with the competitive strategy. One noticed also that the continuous improvement depends of the culture, the organization infrastructure, as well as of the entrepreneur’s performance as main agent of the implementation. It is worth it to improvement levels to remember that the results can contribute to the implementation and evolution of continuous improvement levels considered by Bessant et al.(2001), therefore it identifies the necessary characteristics of the standard measurement performance, guiding the entrepreneurs to future reorganizations inside their respective industries, always aiming at to getting the best level of possible continuous improvement.