Resumo:
This dissertation work presents a synthetic model of application of the Quality Function Deployment (QFD) accomplished in IMBEL a company of the section of armaments that acts at the market of light armaments. This work presents a model to aid the company in subject, in the implantation of a system of new products development management and in the planning of a new pistol for attendance to the needs of the military police of São Paulo.
The work presents an short vision of the current tendency of the market of light armaments, as well as an brief of the bibliographical revision on the process of development of products (PDP) and on QFD, through your origin, application, advantages and benefits and sequence of steps for application
During the application of the methodology of QFD in the ambit of the company in subject, the concept Six Sigma was used for evaluation of the customer's satisfaction and accomplishment of the planning of the quality, for being an excellent tool to improve the variation level and to reach the desirable levels of the customers' satisfaction.
Finally the conclusion is presented regarding the objectives of the research, as well as recommendations for future researches.
