Resumo:
The organizations are, currently, aware of the changes in business environment as well as
about the proactive concept of approaching the market, and client’s needs, to the production
environment. So, it’s outstanding the applicability of the administration systems study, once they
generate crucial important instruction to the production process.
The present work aims to study the application of the production administrations system of
type MRPII at Helibras (Helicópteros do Brasil S.A), as well as support the adoption of the
analytical/decisory process, regarding the complexity of its adoption.
In the development of such a work it has been adopted the SSA (Soft Systems Analysis),
aiming the drawing of wider analysis of the technical and social interactions involving the
adoption of the MRPII system.
This works regards the information collection process, where it has been used the PCI
Matrix (Problems x Causes x Information) technique, aiming to get information about other
people’s perception regarding problems affecting the organization, and constructo, developed by
Oliver Wight, for the assessment by the organization of the performance of its processes.
The research final results assess the grade of the practical applicability of such system in
the organization, as well as it furnishes a set of prepositions to solve problems to the performance
of its processes.
