SANTOS, João Victor Ribeiro; http://lattes.cnpq.br/9043291417003625 (Universidade Federal de ItajubáBrasilIEPG - Instituto de Engenharia de Produção e GestãoPrograma de Pós-Graduação: Mestrado - Engenharia de ProduçãoUNIFEI, 2020-05-26)
Quality is recognized as an essential component of competitiveness, and is currently seen as a necessity of organizations to the demands and dynamics of the market. Thus, the recognition that it is an effective strategic ...