SILVA, Mauro Henrique; http://lattes.cnpq.br/3531597615694671 (Universidade Federal de ItajubáBrasilIEPG - Instituto de Engenharia de Produção e GestãoPrograma de Pós-Graduação: Mestrado Profissional - AdministraçãoUNIFEI, 2021-06-11)
Business processes are assets present in both private and public organizations to generate goods
or provide services. Currently, there is a demand from taxpayers to improve public services,
requiring greater attention ...