GOULART, Antonio Marcos Antunes; http://lattes.cnpq.br/2080950186346624 (Universidade Federal de ItajubáBrasilIEPG - Instituto de Engenharia de Produção e GestãoPrograma de Pós-Graduação: Mestrado - Engenharia de ProduçãoUNIFEI, 2006-06-23)
This present study talks about the quality service in the supermarket sector, giving focus on
the independent grocers alliance. Therefore, it aimed at analyzing the relation between the
consumer satisfaction and the ...