Análise de programa de times da qualidade: estudo de caso no segmento de fabricação de produtos para iluminação

Abstract

The search for better resulted financial and the survival the requirements of the market, take the industry to invest mainly in an item of its process: human factor. In the present study the factors related to the formation of teams of the quality will be portraied, analyzing the interactions of the groups with the organizacional environment. The same it was developed through a carried through descriptive research in the Philips unit of Brazil . Factors of bigger interest for formation of teams are related with the envolvement of the high step, professional career and the benefit of the trip. In relation to the development of the teams personal factors and imperfections of main leadership they are the cause that harm the development of the teams. Advantages acquired for the teams are reduction of cost and learning, benefiting the organization as a whole.