Resumo:
Information technology projects are usually know by their customers and users as projects
that seldom are completed on time, within the budget and with all the required specifications.
There are several factors that make IT project especially difficult to manage and to meet their
goals. IT projects require new technologies and deals with several common risk factors. The
objective of this work is to propose a structured process for planning and preventative control
of problems through IT project risk management, in order to reduce the project team stress
and workload required to deliver the system on time, within budget and with the expected
quality. The research was conducted in Ford Motor Company Brazil, which has a large IT
department and that is used to work with new system development projects. To understand
the current scenario and to develop the risk management model adequate to the company, it
was used the research technique Soft Systems Methodology. The resulting model was
presented to and validated by the IT department directory and its implementation was
recommended. Risk management proved to be a requirement for systems development
projects due to the complexity of the environment in which projects are developed. Using
simple techniques for risk identification its control is almost natural and the risk review
during project status meeting drives management focus to the critical items where they can
help.
