Proposta para o gerenciamento de risco em projetos de desenvolvimento de software – pesquisa-ação na Ford Motor Company Brasil

Abstract

Information technology projects are usually know by their customers and users as projects that seldom are completed on time, within the budget and with all the required specifications. There are several factors that make IT project especially difficult to manage and to meet their goals. IT projects require new technologies and deals with several common risk factors. The objective of this work is to propose a structured process for planning and preventative control of problems through IT project risk management, in order to reduce the project team stress and workload required to deliver the system on time, within budget and with the expected quality. The research was conducted in Ford Motor Company Brazil, which has a large IT department and that is used to work with new system development projects. To understand the current scenario and to develop the risk management model adequate to the company, it was used the research technique Soft Systems Methodology. The resulting model was presented to and validated by the IT department directory and its implementation was recommended. Risk management proved to be a requirement for systems development projects due to the complexity of the environment in which projects are developed. Using simple techniques for risk identification its control is almost natural and the risk review during project status meeting drives management focus to the critical items where they can help.