Resumo:
The search for the certification through the ISO 9000 standard is growing on the part of the Brazilian companies. All the certified organizations for the ISO 1994 version should accomplish the transition for ISO 9001:2000 until December 15, 2003. This new version substitutes the 1994 Quality Assurance System for a Quality Management System.
The present work makes a bibliography review about this evolution and it proposes a theoretical route for the transition.
A research action was led in the Industry of Armaments of Brazil - IMBEL / Itajubá Factory, applying the transition route proposed. Besides, the variables influence was verified as: training; processes; documentation; effectiveness of the corrective and preventive actions; and the employees' involvement / participation in the transition for ISO 9001:2000, and its costs reduction and improvement of the product quality.
