Fiscalização de contratos terceirizados no IFSULDEMINAS: proposta de sistematização estratégica do processo organizacional baseada em práticas de gestão do conhecimento

Abstract

The outsourcing of services with exclusive dedication of labor brings with it the problem of its inspection, which can lead to the loss of important tacit knowledge for the improvement of the process. Knowledge is a valuable resource for the organizational environment and knowledge management practices can contribute both to retaining and transferring knowledge in the best way. In this context, the objective of this research is to propose a system for the inspection process of outsourced contracts of the Federal Institute of Education, Science and Technology of the South of Minas Gerais (IFSULDEMINAS) based on the adoption of knowledge management practices. The research was conducted using the case study method, having as the unit of analysis the group of inspectors and contract managers on the campuses, composed of 78 civil servants. As a result, critical success factors and best knowledge management practices for federal higher education institutions were identified; the main challenges and difficulties that interfere with the exercise of the inspection function; as well as the expectation and perception of inspectors about knowledge management practices, in order to obtain the most relevant ones for improving performance. These results served as a basis for the preparation of the action plan for IFSULDEMINAS, being an opportunity to improve the inspection of outsourced contracts. As a technical result, a manual of good knowledge management practices was prepared for the inspection of service contracts with exclusive dedication of labor applicable to federal institutions of higher education.