Resumo:
The outsourcing of services with exclusive dedication of labor brings with it the problem of its
inspection, which can lead to the loss of important tacit knowledge for the improvement of the
process. Knowledge is a valuable resource for the organizational environment and knowledge
management practices can contribute both to retaining and transferring knowledge in the best
way. In this context, the objective of this research is to propose a system for the inspection
process of outsourced contracts of the Federal Institute of Education, Science and Technology
of the South of Minas Gerais (IFSULDEMINAS) based on the adoption of knowledge
management practices. The research was conducted using the case study method, having as the
unit of analysis the group of inspectors and contract managers on the campuses, composed of
78 civil servants. As a result, critical success factors and best knowledge management practices
for federal higher education institutions were identified; the main challenges and difficulties
that interfere with the exercise of the inspection function; as well as the expectation and
perception of inspectors about knowledge management practices, in order to obtain the most
relevant ones for improving performance. These results served as a basis for the preparation of
the action plan for IFSULDEMINAS, being an opportunity to improve the inspection of
outsourced contracts. As a technical result, a manual of good knowledge management practices
was prepared for the inspection of service contracts with exclusive dedication of labor
applicable to federal institutions of higher education.
