Desenvolvimento regional e a importância de soluções online para a inclusão digital

Abstract

The purpose of this work is to demonstrate that the use of information technology can positively impact the provision of public services, taking into account knowledge in the theoretical field of regional development, computing and electrical engineering. This is a research into the situation of management software used in city halls in the South of Minas Gerais, in order to seek solutions in the field of Engineering for the problems identified, through the development of free software. This research is relevant, as the use of the aforementioned software will improve searches for information, thus facilitating the daily lives of employees and the population, in addition to reducing the slowness of bureaucracy, with quick responses that improve management and communication to citizens. From a methodological point of view, a survey, document analysis and interviews with managers from ten municipalities in the south of Minas Gerais were carried out. Through the analyzes and results, it was found that there is no communication system in the form of a database associated with hardware that guarantees the preservation and efficient circulation of municipal management information. As a product, it is proposed to create a free online platform, easily accessible to the population, with video and text communication functions; protocol and document authentication; digital signature; expedited scheduling; supplier database connectivity; mobile device connectivity; miscellaneous requests; information management spreadsheets; and data security in order to structure a competitive scenario for the municipalities studied. Furthermore, the use of software tools such as Artificial Intelligence (AI) will also contribute to mitigating social inequalities. It is expected that, with the development of software aimed at the concept of Interactive/Smart City, existing problems with current technologies will be detected and then solutions for local/regional development will be presented. This research was dedicated to the design and implementation of a solution aimed at improving communication at the municipal level. The thesis addresses the communication issues faced by certain municipalities and explores how the application of engineering concepts can offer autonomous solutions to overcome these difficulties in a effective. Thus, the novelty of this research is the application of engineering at the service of small and medium-sized municipalities in the South of Minas Gerais with the aim of contributing to the Sustainable Development Goal (ODS 9) of the United Nations (UN) and, also, and can be replicable solutions, given the predispositions of positive impact on society.