Utilização de indicadores para aperfeiçoamento da gestão do transporte escolar no município de Estiva - MG

Abstract

The provision of school transport is an obligation of states and municipalities, and the school transport service must meet the needs of students, enabling the right to access education and transport, eliminating obstacles that hinder enrollment and attendance at an educational institution or harm your physical well-being. However, in the municipality where the study is being developed, it appears that there is a lack of information that makes efficient management of school transport difficult, since decisions are made based on unrecorded information, since decisions are made based on unrecorded information, which does not allow for verification. Therefore, it becomes difficult to anticipate problematic situations, as there is no effective control over the provision of the service. Given the situation exposed, this study aims to develop a set of indicators to support the management of school transport within the scope of the Municipal Department of Education of Estiva – MG so that decisions are structured and based on real, reliable, understandable and available information. Regarding the methodology, it is an exploratory, applied and qualitative research, with the methodological procedure adopted being action research. As the students are the main interested parties in this study, during the development of the research, we sought to suggest indicators capable of offering information that improves the provision of school transport services aimed at students, considering that the service is fundamental to guaranteeing access to education, contributing to social and economic development. Upon completing the research, it is believed that the adoption of the proposed indicators will assist in problematic situations and proposed changes related to vehicles, routes, schedules and students, considering that the management of this information will be able to make the administration of school transport more efficient.