Aplicação do mapeamento do fluxo de valor no processo de inventário anual de uma instituição federal de ensino superior por meio da Soft System Metodology

Abstract

This work aims to apply the Lean tool Value Stream Mapping (VSM) on the annual inventory of movable assets in a Brazilian institution. Soft Systems Methodology (SSM) will be used to conduct the stages of defining the product family, making the map of the current state and preparing the map of the future state. In this way, it will be possible to identify wastes and propose the implementation of improvements in the studied process, thus contributing to the increase in the Value Added Ratio (VAR) for its customers. The process elaborated in the future state map, presents improvements regarding the elimination of waits, rework and the standardization of activities, with reduction of the process Lead time from 115 days to 12 days, which represents a drop of 89.5% in process time and a 31% increase in the value-added rate. The limitation of this work is that it is a unique case and, therefore, it is an investigation of specific problems. As a way of improvement, the future state map was prepared aiming at improving the process and for that, an implementation plan was proposed. In addition, Standard Operating Procedures (SOPs) were developed and implemented for asset control activities and the annual inventory process, which has already promoted efficiency gains in the process, in the hiring of human resources, as well as the positive motivational impact of people involved in the process and compliance with current legislation. So, it has to be said that in terms of practical contribution, this work meets the need to improve the excellence of public services, as well as to reduce their costs, in addition to being able to serve as a reference for application in other processes. In terms of theoretical contribution, it is clear that this empirical study may help to disseminate the application of Lean Office concepts in public services and contribute to reducing the gap in the literature in this area.