The slowness in the progress of administrative bidding processes in the public sector can lead to delays in the provision of services and often waste of time and resources that could be directed to other activities. Therefore, analyzing procedures that can bring agility and efficiency to the activities becomes a fundamental action in the strategic management of the institutions. The Lean Office, which aims to improve workflow and eliminate waste in administrative areas. Lean uses the Value Stream Mapping tool to identify waste in any process. In this sense, this work aimed to understand the applicability and effectiveness of this technique, used in the bidding sector of a public university, answering the following question: what activities add value to the bidding procedures carried out by the public administration? For that, action research was used as a research methodology, oriented towards solving the research problem, adopting the process mapping tool to visualize and understand the activities performed, with the identification of its value flow. The main results of this implementation were found to be a significant reduction in waiting times and, consequently, shorter lead time and improved efficiency in the execution of bidding processes, concluding that, even with the bureaucratic complexity of public sector administrative procedures, the application of the Mapping the Value Stream can be carried out with positive gains to improve activities.
3.08.01.02-8 Planejamento, Projeto e Controle de Sistemas de Produção
