Resumo:
In carrying out its activities aimed at satisfying the public interest, the Public Administration
contracts the private sector to acquire property and provide services. For this, the bidding
processes are carried out and the Electronic Auction is one of the bidding modalities according
to the law. At IFMG-Campus Bambuí, the Electronic Auction is one of the main and most
complex forms of hiring used. This process is quite segmented, with different actors, systems,
and currently, the Campus does not have formal details regarding the flow of activities, steps
and documents, with an integral approach to the process, which becomes vulnerable execution
and subject to failures related to non-observance or steps disregarded, dependence on the
servers involved, delays and rework. This work aims to carry out the modeling of the Electronic
Trading Process performed by the IFMG-Campus Bambuí, through the Business Process Model
and Notation (BPMN), to identify all activities, public servants, steps, sectors involved and
information systems used. The specific objectives are the creation of a theoretical model with
a textual description of the whole process to support the modeling via BPMN; identify errors,
delays conflicts and factors that hinder or delay its progress, as well as pointing out possible
changes for improvement and even the validation use of Business Process Modeling in public
institutions. This is descriptive research, applied nature, whose approach is qualitative, carried
out through action research with the division of the Electronic Auction Process into three
phases: Initial, Intermediate and Final, which correspond to three Cycles of Action Research.
As a result, three models were built in the Bizagi system that, in sequence, portray the entire
Electronic Trading Process in its current state (As Is) with all its particularities duly represented
by the elements of the BPMN. The critical factors and possible improvements were included in
the models created that were approved by the sector responsible for Campus Electronic
Auction’ processes. A comparison was also made between the works used as a theoretical basis
and the notes made in the research, confirming the application of Management and Business
Process Modeling in public institutions, highlighting the use of BPMN for the construction’s
models related to others purchasing processes and also in other institution’s sectors.
