Figueiredo, Rodrigo Augusto de; https://unifei.edu.br/ensino/event/defesa-de-mestrado-rodrigo-augusto-de-figueiredo/ (Universidade Federal de ItajubáBrasilPPG - Programas de Pós Graduação - ItabiraPPG - Programas de Pós Graduação - ItabiraUNIFEI, 2021-06-20)
Service management, with the objective of improving its efficiency and quality, finds in the Lean approach a possible solution to reduce waste and add value to customers. Within this process, the evaluation of tools that ...